Customer service programme success

A council employability programme is helping people move into work and settle into life in North Ayrshire.

In the video, a Ukrainian mother explains how she arrived in the area with her two children and needed to find a job. She contacted the council’s employability team for support.

The team helped her understand her options and take steps towards employment. She describes the service as welcoming and supportive, and encourages others to ask for help.

Support for people looking for work

The employability programme offers tailored support to people who want to find work. This includes help to identify skills, prepare for the workplace and access job opportunities.

For many people, the support also helps them build confidence and make social connections in their local community.

Working with local employers

The video also shows the benefits of partnership working with local employers.

A local business explains how working with the council helped them find the right person for their vacancy. They describe the partnership as beneficial for both the business and local residents.

One participant, Katerina, is praised for settling well into her role. She is described as organised, efficient and keen to learn. Her employer says she has developed quickly and become a valued member of the team.

A shared benefit

The employability programme aims to match people with suitable opportunities while supporting local businesses to meet their workforce needs.

By working closely with employers, the council supports residents into sustainable employment and helps strengthen the local economy in North Ayrshire.